Payment, Shipping, & Returns
Payment
We accept Paypal and Afterpay as well as all major credit cards: Visa, Mastercard, American Express and Discover.
Shipping
Orders over $75 receive free shipping.
USPS First Class and Priority shipping are available. If you need it quickly, choose UPS Next Day, 2nd Day or USPS Priority Express.
International orders will receive a shipping quote at check out. Customers with orders shipped internationally are responsible for all duties and taxes.
Orders are shipped Monday through Friday, within 24-48 hours. You'll receive tracking by email once your order ships. If there are any delays, we will contact you immediately. Your items will be wrapped in lovely blue tissue paper inside a protective cardboard mailing box. Gift boxes and wrapping are available for purchase.
Shipping times can be longer during the December holidays. Customers are advised to order by December 10th to ensure delivery before Christmas.
Return Policy
You're welcome to return our jewelry for a refund within 30 days. Please understand, we do not cover the cost of return shipping and we cannot refund the original shipping costs.
During the holiday season, November and December, we extend our exchange and return policy to January 15th.
Requirements for returning merchandise:
1. Item must be returned unworn in its original packaging, with tag still in place.
2. Include our packing slip with a note letting us know why you are returning it, the feedback is helpful to us.
3. If we don't receive the package, we can't issue a refund. Therefore, if you're shipping through UPS or Fedex, you must send us the tracking number so we know when to expect it. If you're shipping through the US Postal Service, we appreciate a heads up, if possible.
4. For best results, use the box it arrived in when shipping it back, or use a bubble mailer to protect it during shipment.
Here's the address:
Ornamental Things
Attn: Returns
3327 Brywood Dr
Pflugerville, TX 78660
For your convenience, here's a link where you can easily print a USPS label: https://www.usps.com/ship/
Once the item is received back in good condition, we'll issue your refund. This return policy applies only to online purchases.